Service transformation
Shapes digital-library plans, platforms and user journeys across a seven-branch public-library network.
Digital-library strategy grounded in an intimate understanding of the systems, data and operational decisions underneath it.
Shapes digital-library plans, platforms and user journeys across a seven-branch public-library network.
Leads approximately three direct staff, eight-plus vendors, one hundred-plus interfaces and an annual unit budget of approximately AED 3–4 million.
Develops requirements, RFPs, technical evaluations and procurements for library solutions, digitization and book-management services.
Builds staff capability and coordinates vendors while protecting the stability and continuity of live public services.